物流政策

Last updated: October 29, 2026

1. What This Policy Covers

  • This policy applies to physical products sold through BeautiPin Seoul, such as Dr. Elreju.
  • Clinic consultations and treatments arranged through BeautiPin Seoul are services, not shipped goods, so this policy does not apply to them.
  • Products are sold and shipped by BeneGlow Lab Co., Ltd., as described in Section 2 of our Terms of Service. Orders ship from South Korea.

2. Where We Ship

We currently ship to the following countries and regions:

  • Asia and the Middle East: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates
  • Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
  • North America: Canada, United States
  • Oceania: Australia, New Zealand

Checkout only accepts delivery addresses in the places listed above. To ask about another destination, contact support@beautipin.com.

3. Shipping Cost

  • We offer one shipping method, Standard, at a flat rate of KRW 29,000 per order. If you pay in another currency, checkout shows the converted amount.
  • The shipping cost for your order is always shown at checkout before you pay.
  • We do not currently offer local pickup.

4. Processing and Delivery Times

Processing and delivery times depend on your destination. Please check the shipping method and any delivery estimate shown at checkout. For questions about the timing of your order, contact support@beautipin.com with your order number.

5. Customs, Duties and Taxes

Depending on your destination, your order may be subject to import duties, taxes or fees, collected at checkout or on delivery by the carrier or customs authority. You are responsible for these charges, as set out in Section 5.7 of our Terms of Service. We recommend checking the customs rules for your country before you order.

6. Address Changes and Delivery Problems

  • Please check your delivery address before you complete checkout. If you need to correct it, contact us as soon as possible.
  • If your order arrives damaged or does not arrive, contact us with your order number.
  • Returns and refunds are handled under our Refund Policy and Section 5 of our Terms of Service.

7. Contact

For shipping questions, email support@beautipin.com.